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Troubleshooting

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Help with technical issues

Many times, problems using the website can be resolved by following a few simple troubleshooting steps.

System and Browser Requirements

Features, articles, tools and message boards/forums featured on The Grocery Game may be used in conjunction with many different computer systems.  For the best results, use:

Recommended Browser

Supported Browsers

  • PC: Google Chrome * Internet Explorer 7+ * Firefox 3+ * Safari 4+
  • Mac: Google Chrome * Safari 4+ * Firefox 3+

Basic Settings

  • Connection Speed: 56k or higher
  • Screen Resolution: Minimum supported screen resolution is 1024 x 768 or higher
  • Flash: Some video components of our pages also require the Flash plug-in. If your system isn't Flash enabled, you may experience problems viewing videos.

Getting Started: Browser Basics

Cookies & Privacy Settings

If you are experiencing technical problems, check your browser and cookie settings. We recommend that you set your browser to accept cookies and enable Java. To enable cookies, set your browser's security settings to Medium.

To accept cookies:

  • Internet Explorer 7 users: Go to Tools > Internet Options > Privacy
    • Under Settings, click Advanced button
    • Check the box Override automatic cookie handling under Cookies section in Advanced Privacy Settings window
    • Under First-party Cookies, select Accept
    • Under Third-party Cookies, select Accept
    • Check the box Always allow session cookies
    • Click OK.
    Then close your browser. You can stay online ?- just close and reopen your browser.
  • Internet Explorer 8 users: Go to Tools > Internet Options > Privacy. Move the slider to the bottom to accept all cookies.
  • AOL 9.0 users: On the AOL toolbar, click Settings > Internet Settings (AOL 7/8 users: Select Preferences, then Internet Settings) > Privacy > Advanced > Override Default Settings
  • To specify that you want Internet Explorer to allow cookies to be saved on your computer, click Accept.
  • To specify that you want Internet Explorer to ask whether or not you want to allow a cookie to be saved on your computer, click Prompt.
  • If you want Internet Explorer to always allow session cookies (cookies that will be deleted from your computer when you close Internet Explorer) to be saved on your computer, click "Always allow session cookies."

Message boards & chat:

For information on using our message boards and technical help, visit http://www.TerisMessageBoard.com/

Pages won't load or load slowly

When pages load slowly or not at all, you may need to clear out your Temporary Internet Files or restart your browser. It is usually a good idea to empty your Temporary Internet Files and cookies before attempting to log in again if you are having problems accessing pages on the site.

(Note: Clearing cookies will delete all cookies files on your computer. If you have saved passwords at different sites, it will not erase your account, but it will delete the cookie on your computer that holds your user name and password to those sites. When you visit the sites again, you will need to reenter your user name and password into their log-in form.)

Deleting Cookies

  • Internet Explorer users: Go to Tools > Internet Options > General Tab > Delete Cookies
  • Firefox users: Go to Tools > Options > Cookies > Clear

You may need to close and reopen your browser for these changes to take effect. Sometimes it may be necessary to restart your computer.

If you are a Windows user, you may wish to install the most recent updates and patches on your system. These updates can affect how your browser sends and receives information. To find out more about these updates, please visit the Microsoft Website: http://v4.windowsupdate.microsoft.com/en/default.asp.

Text size display

If the text appears too small or too large, check your browser's text size settings by going to View, then Text Size in your browser's menu. You can then adjust your settings to make the text bigger or smaller. For optimal results, we recommend selecting the Medium text size option.

Pop-up blockers

If you are experiencing problems opening a tool or feature on our site, it may be due to a pop-up blocker you have on your computer. You can try disabling or adjusting these programs temporarily to see if that corrects the issue. Many times you can override a pop-up blocker by pressing the CTRL key while clicking the link or button of the page you wish to open.

 

If you are using Windows XP, go to your Tools menu at the top of your browser window and select Pop-up Blocker. Here you can adjust the pop-up blocker settings or you can opt to always display pop-up windows from certain domains. To adjust pop-up settings on other browsers and pop-up blocking software, please check the Help files for those programs or visit the software provider's Website for more details.

Spyware and adware

Spyware and adware are increasingly common. These programs can cause your computer to run more slowly and can interfere with normal applications. You might not realize that you have spyware installed on your machine because some spyware programs are bundled in other applications, such as freeware downloads.

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