Many times, problems using the website can be resolved by following a few simple troubleshooting steps.
Features, articles, tools and message boards/forums featured on The Grocery Game may be used in conjunction with many different computer systems. For the best results, use:
If you are experiencing technical problems, check your browser and cookie settings. We recommend that you set your browser to accept cookies and enable Java. To enable cookies, set your browser's security settings to Medium.
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For information on using our message boards and technical help, visit http://www.TerisMessageBoard.com/
When pages load slowly or not at all, you may need to clear out your Temporary Internet Files or restart your browser. It is usually a good idea to empty your Temporary Internet Files and cookies before attempting to log in again if you are having problems accessing pages on the site.
(Note: Clearing cookies will delete all cookies files on your computer. If you have saved passwords at different sites, it will not erase your account, but it will delete the cookie on your computer that holds your user name and password to those sites. When you visit the sites again, you will need to reenter your user name and password into their log-in form.)
You may need to close and reopen your browser for these changes to take effect. Sometimes it may be necessary to restart your computer.
If you are a Windows user, you may wish to install the most recent updates and patches on your system. These updates can affect how your browser sends and receives information. To find out more about these updates, please visit the Microsoft Website: http://v4.windowsupdate.microsoft.com/en/default.asp.
If the text appears too small or too large, check your browser's text size settings by going to View, then Text Size in your browser's menu. You can then adjust your settings to make the text bigger or smaller. For optimal results, we recommend selecting the Medium text size option.
If you are experiencing problems opening a tool or feature on our site, it may be due to a pop-up blocker you have on your computer. You can try disabling or adjusting these programs temporarily to see if that corrects the issue. Many times you can override a pop-up blocker by pressing the CTRL key while clicking the link or button of the page you wish to open.
If you are using Windows XP, go to your Tools menu at the top of your browser window and select Pop-up Blocker. Here you can adjust the pop-up blocker settings or you can opt to always display pop-up windows from certain domains. To adjust pop-up settings on other browsers and pop-up blocking software, please check the Help files for those programs or visit the software provider's Website for more details.
Spyware and adware are increasingly common. These programs can cause your computer to run more slowly and can interfere with normal applications. You might not realize that you have spyware installed on your machine because some spyware programs are bundled in other applications, such as freeware downloads.